Shipping Policy

Shipping Policy

During the ordering procedure, Goldfish will inform you of the standard time required for delivery and the various forms of delivery available for the goods purchased. You will be asked to select the shipping method as a part of the ordering procedure. Delivery costs depend on the value of the order and the delivery service chosen. Goldfish reserves the right to divide the order into partial shipments. In this case, your credit or debit card will only be charged for a single shipment.

Orders will take 3-5 business days to process the order and then send shipment, the specific delivery process according to the shipping way will take 3-15 days.

If the product shows out of stock, you can click notify, there will be notification after the arrival.

After the customized solution quotation is confirmed, the factory will have the production cycle. After the production cycle is completed, it will enter the shipping process. Please pay attention to the update of logistics information for the specific progress.

Problems of Delivery

Any failure to deliver or a delivery exceeding ten (10) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to our customer service department by emailing cs@gfjewelry.com.

Concierge scheduled delivery allows 2 failed attempts. After each failed attempt, you will receive and email for rescheduling the delivery.